FAQs
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.
What shipping methods do you use?
We use various shipping methods which depend on your location and the size of the order. Specific details will be provided during the checkout process.
How long does it take for my order to arrive?
This can depend on your location and the shipping method you choose. We aim to have your order delivered within the estimated delivery time provided at checkout.
Do you provide international shipping?
Yes, we offer international shipping. Please note that shipping rates and delivery times can vary depending on the destination.
Do I have to pay customs charges on my international order?
Please be aware that orders from outside our domestic region may be subject to international duty, customs, or import charges. These charges are separate from the shipping fees and are levied once the shipment reaches your country. Payment of these fees is necessary for customs clearance. As import regulations vary by country, we cannot provide estimates for these charges. We advise customers to familiarize themselves with their country's customs policies before ordering. You, as the recipient, are responsible for paying these additional charges upon delivery, and Skyetides will not be held responsible for their payment. For questions about international shipments, please contact your local customs office.
What are the shipping costs?
Shipping costs vary based on the size of the order and the delivery location. Exact costs will be calculated at checkout.
What if I receive a damaged item?
We take great care in packing our products to ensure they arrive in excellent condition. However, if you receive a damaged item, please contact us immediately at info@skyetides.com for assistance.
Can I change my shipping address after I have placed my order?
Yes, you can change your shipping address if your order has not been shipped yet. Please contact us immediately to make changes.
Is it safe to make online payments on your platform?
Yes, any payments made on our platform are secure. We use a 256-bit SSL encryption to ensure the safety of your information.
Which methods of payment do you accept?
We accept several methods of payment including credit cards, debit cards, PayPal, and more.
Do you share personal data with third parties?
No, we do not share your personal data with third parties. We respect your privacy.
How can I get in touch if I have questions or need support?
If you have any questions or need support, you can reach us at info@skyetides.com.
What happens if skyetides changes its Privacy Policy?
If we make any significant changes to our Privacy Policy, we will notify our users through a notification on our website or an email. We encourage users to regularly check our policy for updates.